Interpersonal Communications

INTERPERSONAL COMMUNICATIONS

1. CONVERSING WITH EASE

Identify techniques to use in conversing with strangers.
Recognize different levels of conversation.
Initiate a conversation with a stranger.
Use open-ended questions to solicit information for further conversation.

Time: Ten to fourteen minutes.

2. THE SUCCESSFUL NEGOTIATOR

Employ win/win negotiating strategies to achieve your goals.
Enjoy the benefits of win/win negotiating.

Time: Ten to fourteen minutes.

3. DEFUSING VERBAL CRITICISM

Respond non-defensively to verbal criticism.
Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.

Time: Ten to fourteen minutes.

4. THE COACH

Determine reasons for someone’s substandard performance.
Coach the person to improved performance.

Time: Ten to fourteen minutes.

5. ASSERTING YOURSELF EFFECTIVELY

Enjoy the mental and physical benefits of being assertive.
Employ the four-step method for addressing a problem and asking for help.
Overcome resistance to your requests.

Time: Ten to fourteen minutes.